Other common questions related to this issue or problem.

• I can’t activate a user.
• I am trying to reactivate an employee but it’s not working.
• Reactivation of an employee is not saving.
• Everytime I change the status of an employee from inactive to active, it’s not saving.
• Employee status save button is not working.
• Why is the employee status not changing?
• Why is there no error message on reactivating an employee but it’s not saving?

The experience or issue
The administrator is trying to reactivate a user by going to the manage users page and setting the user status from inactive to active.  However, after clicking save, the user is still inactive.

This article will review this issue and present solutions to address it.
 

Step-by-Step Guide

1. The issue

   
   
   The administrator is trying to reactivate a user/employee but the status is not changing from inactive to active.
   
   
   
   The user may have been deactivated within the last 30 days.  SQUAVA does not allow the reactivation of an inactive employee within 30 days from the deactivation date.  This warning message pops up every time the administrator deactivates an employee.
    

2. Solution

   Only the software team can remove the 30-day restriction.  You should raise a ticket or reach out to our support link/portal and make a request with the following template below:

   User: 
   Deactivation date:
   Reason for user reactivation:
    

3. Other related things

   After SQUAVA Support confirms that the 30-day restriction has been removed, a company administrator can reactivate the employee manually. For reactivation instructions, see Add and Edit Employee Profiles.  Once the restriction is removed, the user must be reactivated manually by any of the Administrators.
    

SUCCESS!!! 

• We’ve addressed the issue of being unable to reactivate a user.
• Check out the Help Articles: Reactivate Employee and How do I deactivate or reactivate an employee profile?